FAQ´s
Shipping
Where do you Ship?
Alpha Fungi currently ships to within the 47 contiguous US states. Alabama - Arizona - Arkansas - California - Colorado - Connecticut - Delaware - Florida - Georgia - Idaho - Illinois - Indiana - Iowa - Kansas - Kentucky - Maine - Maryland - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - Montana - Nebraska - Nevada - New Hampshire - New Jersey - New Mexico - New York - North Carolina - North Dakota - Ohio - Oklahoma - Oregon - Pennsylvania - Rhode Island - South Carolina - South Dakota - Tennessee - Texas - Utah - Vermont - Virginia - Washington - West Virginia - Wisconsin - Wyoming.
How much is shipping?
Free Express Shipping over purchase subtotal of $99.- Usually 1 - 2 business day. Orders under $99.- have a flat rate of $14.99.-
Economy Shipping usually 5 - 8 business day. $7.99 flat rate.
When will I receive my order?
Most orders usually arrive within 1 - 3 business days. You´ll receive email confirmation with tracking information once your order ships.
Note: Delivery estimates may be delayed in this cases (Holydays, natural disasters, unscheduled events, etc)
How do I track my order?
You´ll receive email confirmation with tracking information once your order ships. You can download the Shop App. Shop automatically gathers and tracks your orders, so you don’t have to search, copy, or paste.
Who will be delivering my order?
We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.
Do I need to be there to sign for it?
No! If you're not home, the driver will leave your package at the door or with your doorman.
Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
No, at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses.
What happens if my package gets lost?
All purchases from Alpha Fungi are insured up to $100 for shipping loss or damage by default. If you would like to increase insurance coverage please contact us Timberlineshop@gmail.com
Payments
How do I make a purchase?
Simply click the "Checkout" button in your cart! If you're not logged in, you will be asked to do so.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Dinners, Pay Pal, Amazon Pay.
Returns
What's your Return Policy?
Our policy is simple: If you're not satisfied with your purchase, you can return them.
You may return most new, unopened items within 15 days of delivery for a full refund. The customer will pay the return shipping costs.
Give our friendly customer service team an email timberlineshop@gmail.com , and we'll provide you with instructions for returning your items. Easy as that!
Clearance Items
All sales are final on clearance/closeout items. No refunds.
Taxes
Do you charge sales Tax?
Sales tax may be charged. The tax is determined by the destination state.
Support
How do I contact customer service?
You can reach one of our customer service reps by email timberlineshop@gmail.com and we'll get right back to you with a response. We're available Monday to Friday 8 AM to 5 PM
What's your Privacy Policy?
Your privacy is very important to us. Read our Privacy Policy for more details.
